Returns, Repairs, Resize
FREE RESIZE BRACELETS
- I will gladly resize
any bracelet on the site for FREE before it ships. If you want to return a bracelet for
resize, I will do this for the cost of shipping (usually $3 for one bracelet.) I can usually do any size you wish.
FREE RESIZE NECKLACES - I will gladly resize any necklace on the site for FREE before it ships. If you want to return a necklace for resizing, I can do that for a small fee.
are not a problem for me. I would
rather have an item returned than to make someone miserable - I purchase online
a lot and I understand completely. I know what it feels like when you do not
like something or it was not what you expected.
Return the item in its original shape (ship it back within 14 days of receipt at your home) and when I receive it back, I will refund you the purchase price minus any PayPal fees (which PayPal does not return to me, either!) Shipping is free on sageofspace.com, but customers are responsible for return shipping cost. Contact me HERE for returns.
Items that are defective or broken must be returned within 14 days of receipt at your home; no full or partial refunds are given unless the item is returned. (This means that you cannot keep the item and receive a full or partial refund; it is one or the other, not both.) Refunds are always of the purchase price after PayPal's nonrefundable fees are taken out.
I am happy to fix items that you
want to keep! I've repaired bracelets that were many years old for
customers who loved them dearly - for just the cost of shipping.
Visibly over-used items and items that have been damaged, altered, or resized by customers are non-returnable for a refund; such items that are returned may be subject to a restocking fee of 100% of purchase price. Items damaged or lost in return shipping are the responsibility of the purchaser.
REPAIR Old Items
- I do repairs for a small
fee, even on jewelry not purchased here. I can restring and rewire beaded pieces, add new clasps, resize a piece, etc.
Send me a pic and I will let you know if a repair is possible - contact me.
Some items cannot be repaired: Items with missing pendants. Rings with missing, cracked, or broken stones. Pendants with cracked, broken, or chipped stones. (I do not do metal work, soldering, or replacement of stones set in metal.)
Custom Orders - I am happy to repair any custom item for free, please contact me. I want you to be happy! Custom orders are refundable within 14 days under certain conditions: the item must be new, unworn, and it its original condition. The physical labor (my time) is not refundable under any circumstances. Custom order fees for my time are $100 per item.